1. Introduction
LAMORA is an international ERP/POS software service for retail and wholesale businesses. This policy explains how personal data is handled when you create an account, use the service, or interact with us.
2. Data controller and service provider
For data used to operate LAMORA itself—such as account, subscription, security, and support data—the operator of LAMORA determines the relevant purposes and means of processing. The operator’s formal legal identity and address will be added once confirmed; no unverified corporate details are presented here.
3. Data we collect
Depending on your use, we may process names, email addresses, telephone numbers, company details, country, city, currency, language, employee information, customer and supplier records, products, sales, invoices, inventory, expenses, and service usage information.
4. Account and company data
We process the details needed to create and administer accounts and companies, verify access, configure stores, communicate with account holders, provide support, and protect the service.
5. Employee data
A customer company may create employee accounts and assign permissions. The company decides which employee information to enter and must inform its staff and comply with the laws applicable to its employment and business activities.
6. Customer and business records
Customer companies may enter information about their own customers, suppliers, products, sales, invoices, inventory, and expenses. These records are processed to provide the requested software functions and remain under the customer company’s control.
7. Our role and your company’s role
LAMORA provides the software infrastructure used to store and manage business records. For information a customer company enters about its customers, employees, suppliers, or operations, that company determines why and how it uses the data and remains responsible for its lawful collection, notices, permissions, retention, and responses to individuals.
8. Why we process data
We use data to deliver and configure the service, authenticate users, process requested operations, support offline synchronization, generate documents and reports, prevent abuse, maintain security, troubleshoot problems, communicate service information, and improve reliability and usability.
9. Legal bases where applicable
Depending on the applicable law and context, processing may rely on performance of a contract, steps requested before entering a contract, compliance with legal duties, legitimate interests such as security and service improvement, or consent where consent is required. A customer company must determine the appropriate basis for its own business records.
10. Technical data and logs
We may receive device type, browser, operating system, IP address, timestamps, diagnostic events, error reports, session and security signals, and synchronization status. These data help operate, secure, and improve the service.
11. Cookies and similar technologies
LAMORA may use cookies, local storage, indexed storage, and comparable technologies for authentication, preferences, offline operation, security, and essential functionality. Optional analytics, if enabled, should be handled in accordance with applicable consent requirements.
12. Offline data and synchronization
Some data may be stored locally on your device so supported features can work without a connection. Queued operations may synchronize when connectivity returns. Sensitive or server-dependent functions may still require Internet access, and offline availability depends on the device and locally available data.
13. Storage and retention
Data is retained for as long as reasonably necessary to provide the service, maintain security and records, meet legal obligations, resolve disputes, and enforce agreements. Retention can vary by data type, account status, customer instructions, backup cycles, and applicable law.
14. Security
LAMORA uses reasonable technical and organizational safeguards designed to protect data, including access controls and tenant separation. No system or transmission method is completely secure, so absolute security cannot be guaranteed.
15. Service providers
We may use carefully selected infrastructure, hosting, storage, authentication, monitoring, communications, analytics, and support providers. They process information only for defined services and are subject to appropriate contractual or legal safeguards where required.
16. International transfers
Because LAMORA is an international service, data may be processed in countries other than your own. Where required, appropriate transfer mechanisms and safeguards are used, taking account of the service provider and applicable law.
17. Your rights
Depending on your country and applicable law, you may have rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent where processing is based on consent. You may also have the right to complain to a competent authority. These rights are not identical in every jurisdiction and may be subject to legal exceptions.
18. Access, correction, and account deletion
You can update certain information in the service. For other access, correction, export, or deletion requests, contact support or use available account controls. A request may require identity verification, and some records may be retained where law, security, fraud prevention, or legitimate recordkeeping requires it.
19. Withdrawal of consent
Where a specific processing activity relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing already carried out lawfully and may limit features that depend on that consent.
20. Children’s data
LAMORA is intended for businesses and authorized professional users, not children. Users must not knowingly create accounts for children or enter children’s personal data unless they have a valid legal basis and all required permissions.
21. Changes to this policy
We may update this policy to reflect changes in the service, law, or our practices. Material changes will be communicated through the service or another appropriate channel when required.
22. Contact
Questions and requests about privacy may be sent to support@lamoraerp.com. Formal company, postal, and jurisdiction details will be displayed on this page once they have been verified.